Silk Media Technologies In Pursuit of Perfection

Least Cost Routing : Our system choose the least cost route/ path to establishing the calls to the destination. The route selection based on various parameters such as cost, traffic, source & destination number and many others.

Interactive Voice Response (IVR): An interactive voice response (IVR) system replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. It engages users through pre-recorded or synthesized audio prompts.

Call Transfer : The system allow users to transfer his/her call to another user at a different location.

Administrative and Management services : The system shall provide the administrative and management services of the PBX like Adding Tariff Plans, Credits, Managing Users & Groups, managing passwords, managing the features, creating Call Detail Reporting services.

Call Recording : The system allow users to record the call of the conversation.

Caller identification : The System allow users to get the information of the caller person like his/her caller id and the name.

Creating Groups : The system allow administrator to create groups and add users to the groups through User Interface.

Tariff Management : The system allow administrator to create tariff for user and manage the dial-out calls of the user and bill the user.

Call Detail Reporting/ (CDR) : TOur System capture following details such as,

– Date of Call (Month and Day)

– Calling Station Number

– Called Number (all depressed digits)

– Time (Time Call Was Placed)

– Duration of Call (Minutes and Seconds

Call forwarding : The System allow users to forward his/her call to another location when user is not available at his/her desk.

Follow Me : This is a slightly different feature from call forwarding. The System allow users to forward his/her call to another location or to another number without ringing.

Follow Me with Voice Mail : This is a combined feature of follow me and voice mail. The system allow the call to reach voice mail if the forwarded user is not available.

Black List/Call Screening : The System allow users to add unwanted / prank numbers to his/her extension.

Do Not Disturb (DND) : The System shall allow the user to avoid getting calls from any numbers.

Unified Messaging : ( Email to Fax, Fax to Email and Web to Fax)

– User can receive facsimile as Email

– User can send facsimile as Email

– User can send facsimile from web interface.